Frequently Asked Questions
If you require assistance with any topic not covered here, please contact our support team at firstname.lastname@example.org or on 087 237 7011
If a credit has been loaded to your account you will notice that as soon as you have added any item to your basket there will be a credit available to the value and are able apply the credit note to your payment by clicking the “use credit” button. The credit amount will then be deducted from your total amount due. If there is still a balance payable after applying the credit you can then select your preferred payment method and continue with the payment as normal.
To view any credits on your profile you can navigate to the “Payments and Credits” option on your drop down profile menu, you can do this by clicking on your username in the top right hand corner of the screen to see the drop down menu.
You will then see a list of all your payments and any credit notes that have been allocated to your profile as well as the status of these. If you click on the icon with the eye it will display the details of the credit note.
When viewing the details of the credit note you will be able to see the original credit note amount, the remaining value should the total value not have been redeemed and the status of the credit note. If you have requested a refund for the credit note you will not be able to use the remaining value of the credit note.
If you would like to request a refund for the credit note or for a partial amount that is unused on the credit note you can click the “Request Refund” button and follow the prompts in order to request a refund. This is found in the credit note details screen, in the “Payments and Credits” section of your profile.
To navigate to the “Payments and Credits” option on your drop down profile menu, you can do this by clicking on your username in the top right hand corner of the screen to see the drop down menu.
You can also choose to upgrade your payCity service to receive additional services such as; new fine reminders, licence expiry reminders, managing multiple ID numbers on your profile as well as paying no convenience fee when paying a fine.
For prepaid utilities and municipal account payments there are no additional fees charged by payCity.
Ozow - Instant EFT. This is available for ABSA, Capitec, FNB, Nedbank, Standardbank and Investec clients.
You will then receive an email to your registered email address with a link that you can click on to reset your password.
to check if it is for an area that we cover.
|Emfuleni (Vanderbijl Park and Sebokeng)|
|Johannesburg Metro Police Department|
|Oudtshoorn (Viewing Only)|
If you require more information on how to go about doing this contact the payCity helpdesk and they can also assist you with the contact details for the relevant authority to send the request to.
On Starting your application you will be required to capture the delivery address where you would like your disc to be delivered and upload the relevant documents as required by the Registering Authority where your vehicle is licenced. These will be displayed to you in the application.
Once this is completed wee will calculate a quote for your vehicle licence renewal and display a breakdown of the fees.
Should you proceed with the payment our admin team will then confirm the application details and submit the application to the registering authority for processing.
When your vehicle licence renewal is returned we verify the fees and will calculate if there are any refunds / additional fees due to you and prepare your disc to be dispatched. If there are any refunds/ additional fees due or if your disc failed to print we will communicate this to you so that we can assist in resolving.
Your vehicle licence renewal will be delivered via courier to you. The whole process take on average 5 - 12 business days for deliveries to main centres and 7 - 14 business days for regional or remote deliveries.
Vehicle Licence Fee
This is the licence fee that is charged by the Department of Transport
Late department penalty
This is the penalties applied by the Department of Transport if your licence and grace period has expired.
Convenience/ Renewal Fee
This is the service charge payCity charges to process your vehicle licence renewal on your behalf.
Extra late service fee
If your licence is more than a month expired we charge an extra fee to process your renewal to cover for the additional administration involved.
Please note that the fee that we quote you for the renewal fees and penalties are an estimate. These may vary slightly when the renewal is processed. Our administrators also verify the information captured against your licence disc and if any information is captured incorrectly this can also cause a discrepancy in the quote.
Other items that can block your vehicle licence are other unlicenced vehicles and where a roadworthy is required.
The other notifications are part of our paid for service and are subject to certain limits.
to check if your meter is supported by us.
|Ikapa Power Management|
|Power Measurement and Distribution|
|Reticulation network management|
|Smart e Power|
|Triple M Metering Services|
|Unique Solutions Prepaid|
|Utility Revenue Systems|
You will then see a list of bills that you have added and can select to pay one or multiple bills by entering the amount and clicking on the trolley icon to add it to you basket. You can then select your preferred payment method and after a successful payment you will be emailed the receipt. You can also view receipts under your transaction history in the profile section of the site.
Nama Khoi Municipality