If a credit has been loaded to your account you will notice that as soon as you have added any item to your basket there will be a credit available to the value and are able apply the credit note to your payment by clicking the “use credit” button.  The credit amount will then be deducted from your total amount due.  If there is still a balance payable after applying the credit you can then select your preferred payment method and continue with the payment as normal.

To view any credits on your profile you can navigate to the “Payments and Credits” option on your drop down profile menu, you can do this by clicking on your username in the top right hand corner of the screen to see the drop down menu.

You will then see a list of all your payments and any credit notes that have been allocated to your profile as well as the status of these.  If you click on the icon with the eye it will display the details of the credit note.

When viewing the details of the credit note you will be able to see the original credit note amount, the remaining value should the total value not have been redeemed and the status of the credit note. If you have requested a refund for the credit note you will not be able to use the remaining value of the credit note.

If you would like to request a refund for the credit note or for a partial amount that is unused on the credit note you can click the “Request Refund” button and follow the prompts in order to request a refund.  This is found in the credit note details screen, in the “Payments and Credits” section of your profile. 

To navigate to the “Payments and Credits” option on your drop down profile menu, you can do this by clicking on your username in the top right hand corner of the screen to see the drop down menu.

Viewing your fines on payCity is free of charge. A convenience fee applies when paying a fine and may vary depending on the issuing authority. The applicable fee will always be clearly displayed before you complete your payment. There are no convenience fees charged for prepaid utilities or municipal account payments.

Credit and debit card payments for Mastercard Visa card 

Ozow - Instant EFT.  This is available for ABSA, Capitec, FNB, Nedbank, Standardbank and Investec clients.

Simply click the "login" button and you will see a link to "reset Password" below the login button. 

You will then receive an email to your registered email address with a link that you can click on to reset your password. 

If you need to update your email address please contact the helpdesk and they will assist you with this. 

In order to pay your fines on the website or App you will need to add your ID/ BRN/ Passport or Business Certificate number under the traffic fine services.  When navigating to the traffic fine service a lookup will then be performed against this to find any fines that have been issued.

We currently offer fine viewing and payment services for the areas listed below.  If you have the notice number and would like to check if it is supported before registering, click here to check if it is for an area that we cover. 

AARTO - Johannesburg Metro Police Department

AARTO - Tshwane

Bela Bela

Beyers Naude

Elias Motsoaledi

Emakhazeni

Emfuleni

King Sabata Dalindyebo

Knysna Municipality

Kwazulu Natal

Matlosana

Matzikama

Merafong

Polokwane

Umsobomvu

Not all fines are able to be retrieved against a passport number but if you know the notice number you will be able to enter this to view the fine details.  If you would like to make a payment for a fine that is not able to be retrieved against your ID you will need to contact the helpdesk and they will assist you to verify your account that you can make a payment. 

Most issuing authorities who are using the Criminal Procedure act issue fines against the owner, driver or proxy's Identity number.  For AARTO fines for an individual they are issued against an identity or passport number.  For companies they are issued against the Business Registration number that is issued by Natis to the company. 

The payment is sent through in real time to the issuing authority so the fine will be finalised immediately.  If there are any issues in connectivity to the back end system these will be automatically retried and if unsuccessful we have a reconciliation process that runs the next day that will finalise any fines that were not able to be settled automatically.

A change of offender can be done for the offense with the issuing authority of the fine, if you require more information on how to go about doing this contact the payCity helpdesk and they can also assist you with the contact details for the relevant authority to send the documents to. 

You will need to submit a representation with the issuing authority of the fine, if you require more information on how to go about doing this contact the payCity helpdesk and they can also assist you with the contact details for the relevant authority to send the documents to.

Your vehicle or drivers licence can only be blocked if an admin mark has been loaded against it for a warrant issued or if there is an outstanding enforcement order.  Once these have been paid the block will be lifted. 

You will need to submit a request with the issuing authority of the fine.  The public prosecutor will then review your request and based on the merits of the requests will then either decline the request or grant a reduction.  Once the prosecutor has madde their decision the result will be sent back and captured on the contravention management system.  Once it has been captured the reduced amount will then display on payCity.

If you require more information on how to go about doing this contact the payCity helpdesk and they can also assist you with the contact details for the relevant authority to send the request to. 

Once you are logged in, add your ID / BRN / TRN under My Entities & Vehicles. 

You will then need to add your vehicle(s) under the same section. 

Once this is completed, navigate to the Licence Disc Renewal option. All vehicles that are due for renewal will be displayed. 

Select the vehicle(s) you would like to renew and proceed with the renewal. On the renewal screen, you will be required to capture the delivery address where you would like your licence disc to be delivered. 

Add the selected vehicle(s) to your basket and proceed to payment. 

Your vehicle licence disc will be delivered to you via courier. Delivery timelines are: 

• 5?12 business days for main centres
• 7?14 business days for regional or remote areas

We currently support vehicle licence disc renewals for vehicles registered in all South African provinces.

Vehicle Licence Fee

This is the licence fee that is charged by the Department of Transport 

Late department penalty

This is the penalties applied by the Department of Transport if your licence and grace period has expired. 

Convenience/ Renewal Fee

This is the service charge payCity charges to process your vehicle licence renewal on your behalf. 

Extra late service fee

If your licence is more than a month expired we charge an extra fee to process your renewal to cover for the additional administration involved.

Please note that the fee that we quote you for the renewal fees and penalties are an estimate.  These may vary slightly when the renewal is processed.  Our administrators also verify the information captured against your licence disc and if any information is captured incorrectly this can also cause a discrepancy in the quote.

If your vehicle licence expired between the 26 March 2020 and 31 May 2020 the validity of your vehicle licence has been extended 31 August 2020.  

Please note that a vehicle licence disc will not be printed or issued under the following circumstances: 

• There is an Enforcement Order against your name.
• The vehicle you are renewing requires a valid Roadworthy Certificate.
• There is an administration mark against the vehicle that prevents the issuing of a licence disc.
• The vehicle has a police mark or requires police clearance.

Once the relevant issues have been resolved and all required payments or clearances are completed, the licence disc will be issued.

You can enable or disable reminders on your profile or select the type of reminders you would like to receive by going to your profile and selecting notification settings.

Notifications for vehicle licences are free and there is no limit on the number of vehicles you can add.

If you go to your profile you will see a section called notification history, here you will see a history of all notifications that have been sent and you will be able to view them and resend the email notifications that have previously been sent to you.

payCity acts as an intermediary facilitating vehicle licence renewals with the relevant issuing authorities. payCity shall not be held liable where a vehicle licence disc is not issued due to regulatory or compliance requirements, including but not limited to:

• An outstanding Certificate of Roadworthiness (CRW) requirement
• Other unlicensed vehicles linked to the registered owner
• Enforcement orders, administrative blocks, or legal restrictions
• Any discrepancies or holds imposed by the relevant authority

Once payment has been successfully processed and the renewal transaction has been submitted to the issuing authority, the transaction is deemed final and may not be cancelled or refunded.

Refunds will only be considered in the following circumstances:

• Where payCity is unable to process the renewal due to an internal system or administrative error; or
• Where a verified overpayment has been made.

All approved refunds are processed in accordance with payCity’s internal financial policies and procedures. Refunds are typically processed at month-end, and the timing of funds reflecting in your account will depend on your banking institution.

We currently offer Prepaid Utility purchases for the below municipalities and private utilities. If you are unsure click here
to check if your meter is supported by us.

Letsimeng Municipality

Swellendam Municipality

Langeberg Municipality

Prince Albert Municipality

Emthanjeni Municipality

Kamiesberg Municipality

Nama Khoi Municipality

Walter Sisulu Municipality

Elsenburg Municipality

PMD

PEC Cape Town

GEMS

Simplified Power

PEC Gauteng

Matjhabeng Municipality

MSI

Nama Khoi

Newcastle Municipality

PEC

PEC Bloemfontein

PEC Gauteng

Maboneng

Recharger

Prometer

Ratcom

Recharger

Energy Intelligence Consortium

Triple M

MSI

Ikapa Power Management

Smart E Power

LIC

Prometer

U Vend

Unique Prepaid Solutions

Utility Revenue Systems

Utility Revenue Systems

PEC Bloemfontein

ByTechSA

Applied Metering Innovation

EGGS

Intelli Pal

Meters & More

Koshco

Konta

GE Electrical

Alpha Meters Prepaid

Maboneng

Marvel Utility Management

Fast Forward Metering

BPimpo

Maluti A Phofung Municipality

Naledi Municipality

Richtersveld Municipality

Swartland Municipality

Innovations Metering Solution

Smartway Metering

Umbane Innovations

Yes you can add more than one meter to your account, in the Prepaid Utilities section you can click the "Add Meter" button and once verified you will see a list of your meters that you are able to purchase for.

If you did not receive an SMS or email with your electricity token after successful payment please contact our helpdesk and they can assist you in checking if a token was generated or if there was a problem on generation they can re-generate the token for you after confirming successful payment.